Terms of Service

Effective upon publication. Version: 23 September 2026.

Service and operator

These terms govern use of Wabtek, operated by Everbiz Info Solutions LLP, India. By accepting these terms or ordering the service, you confirm that you are at least 18 and authorised to act for the subscribing business. Contact: support@wabtek.io. Your accepted order identifies the subscribed features, limits, term and charges.

Accounts and authorised connections

Provide accurate account information, protect credentials and authorise only appropriate team members. Connect only accounts and telephone numbers you own or are authorised to manage. Notify us promptly of suspected unauthorised access. You are responsible for activity by your authorised users and for the lawful instructions you provide.

Acceptable use

Obtain the permissions required to contact recipients and honour applicable opt-outs. Do not use Wabtek for spam, deceptive impersonation, fraud, harassment, illegal content, credential theft, unauthorised data collection or attempts to access another customer’s information. Do not bypass service limits or third-party restrictions. Your use must comply with applicable law and the terms and messaging policies of the platforms you connect.

Messaging services and dependencies

Features depend on the selected plan and connection method. Official WhatsApp Cloud API connections and QR-linked sessions are distinct connection methods and are not interchangeable assurances of platform approval. Wabtek is operated independently by Everbiz and is not Meta or WhatsApp. We do not guarantee account verification badges, template approval, uninterrupted third-party availability or delivery and reading of every message. Platform changes and account restrictions may affect service. Use critical notifications with an appropriate alternative communication method.

Subscriptions and charges

The accepted order or checkout must disclose currency, taxes, subscription duration, limits, renewal method and cancellation terms before purchase. Platform messaging charges, AI usage, extra numbers and integration implementation are additional only where disclosed and accepted. Cancelling future renewal does not itself request deletion of stored data. Refund eligibility and any service credits follow the terms disclosed at purchase and mandatory applicable rights; these terms do not impose a blanket non-refundable condition.

Customer content and integrations

You retain your rights in customer content. You authorise us to process and transmit it as needed to deliver the service and follow your lawful instructions. You are responsible for its accuracy and your authority to use it. Third-party integrations and custom development require an agreed scope. An integration subscription does not automatically include unlimited customisation or support.

Privacy, suspension and termination

Our Privacy Policy and Data Deletion Instructions explain handling of information. We may restrict service when reasonably necessary for abuse prevention, security, non-payment or legal and platform obligations. Where practicable, we will explain the issue and an opportunity to resolve it. After subscription expiry, contacts, messages and attachments are retained for 30 days to allow renewal or an export request, then deleted unless renewed. We send a reminder 7 days before scheduled deletion. Contact support for export assistance. Verified deletion requests follow our Data Deletion Instructions.

Service commitments and responsibility

Any uptime, support-response or recovery commitment must be expressly agreed in writing. Maintain copies of business-critical records. These terms do not exclude responsibilities or rights that cannot lawfully be excluded. Any negotiated liability limits or additional commercial conditions must be explicitly included in the accepted agreement rather than inferred from this page.

Disputes and changes

Contact support@wabtek.io first so we can attempt to resolve a concern. These terms are intended to be governed by the laws of India, subject to mandatory protections and competent forums that apply to the customer. Material changes will be notified appropriately and applied consistently with the accepted subscription agreement. The effective version is identified at the top of this page.